Job Title : Field Service Engineer
Description :
Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues. May train other field engineers or customers. May calibrate equipment on-site for large volume customers.
•Works on on-site customer service and support assignments with broadly defined objectives
•Solves non-routine issues, challenges and problems within field of specialization
Qualifications :
BTech / MTech in Biotechnology / Genetics / Master Degree in Micro Biology is preferred to handle our Genomics products. We would give more preference to the people who has exposure on wet lab / Molecular Biology Techniques / Sequencing and exposure in MICRO ARRAY’S / REAL TIME PCR’s etc.,
Business : Life Sciences/Chemical Analysis
Job Category : Support / Service
Job Sub-Category : Field Service Engineer
Region : Asia Pacific
Country or Area : India
State/Province : Maharashtra
Town/City : Mumbai
Travel Required :
Yes, 75% of the Time
Further Info about Agilent Support Engineer post for BTech/MTech/MSc Life Sciences
